Terms and Conditions

Terms and Conditions

Moodwise - Terms and Conditions

This statement governs the terms of service between you, the user and Moodwise. 


Privacy Your privacy is important to us, for this reason we have a Privacy Statement below, which we advise you read, so that you can make an informed decision regarding using this service.


Sharing of Information Moodwise is designed so you, as the user, have complete control over whether you share any information, for example feedback, or your email address. There is no obligation to do either.


Safety Whilst Moodwise sits on a secure platform and the chance of a data breach is very unlikely, we cannot absolutely guarantee the safety of this service.


Other Applications Moodwise does contain links to other applications which are not owned or controlled by the service. We cannot take responsibility for the content or general practices of these applications.


Changes to Agreement This agreement may be updated from time to time. In this event, Moodwise will always notify users of the service to any changes and ask for your ongoing consent.


Privacy Statement

Introduction

We are committed to protecting and respecting your privacy. The following Privacy Statement applies to Moodwise in its entirety, and sets out how your personal data is handled by us. We strongly recommend that you take some time to read this policy carefully to understand how we treat your personal data. You can also find our more in-depth Data Protection information and Privacy Statement on the Suffolk County Council’s website here.

What information do we collect?

It is important to point out that the Moodwise site does not require you to sign up, and as such, we do not store or have access to any of your personal information, unless you choose to contact us. We do, however, store information about you with the use of cookies on the site. You can read more about this below

Information you provide

We collect information directly from you in a number of ways. You have a choice about the data we collect. When you are asked to provide data, you may decline. This could include your email address and any feedback you want to give us, if you send an email to us.

Moodwise also uses cookies. Cookies are small text files that save and retrieve information about your visit, such as how you entered and navigated the app and what information was of interest to you. Cookies provide an anonymised label for each user. If you are uncomfortable with the use of cookies, you can disable cookies on your electronic device by changing the settings in the 'Preferences' or 'Options' menu in your internet browser.


Networks and Devices

When you access Moodwise, we use technology to collect information indirectly, such as your internet address (IP Address), which is then kept in our internet logs. This is collected for aggregate information purposes and represents statistical data about our users’ browsing actions and patterns. This data does not identify any individual in any way and is completely anonymised.


How do we use this information?

Communication with you

We can use cookies or your shared information to send you communications about our service, for example via notifications on the website, or to let you know about any changes to our terms of service or privacy statement. We also use your information to respond to you if you contact us.


Promote security

We use the information you have provided to verify your account and to promote safety and security by investigating suspicious activity or violations to our terms of service.


Improvement and development

From time to time we may conduct surveys to better understand how to improve the features of this service.


How is your information shared?

Moodwise will not share your data with other organisations without your consent, unless the law permits us to do so. We will share data only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 2018. Before you submit any information, it will be made clear to you why we are asking for specific information, and it is up to you whether you provide it. We do not and will never sell any data.


How will we notify you of changes to this policy?

We will notify you when we make any changes to this policy and invite you to review and consent before continuing to use the service.


How to contact us with questions or concerns

If you have any additional questions regarding this policy, please feel free to contact us at: moodwise@mindwaveventures.com